RE: Marco Vannini success:  I am not as smart or lucky.

"Hi guys,

Just installed 2.0.2 and testing change management... at the moment I've
only to congratulate with all of you. Is the think that I was looking for..
!

Thank you so much.

MV"

I have installed ITSM 2.0.2 and have configured Incident and Configuration Management 

as I had for prior release of ITSM to regression test the new version.  Very happy with that.

Now to Change Management.  I am accepting as many of the default values as I can for my Proof 

Of Concept.  There appears to be great functionality in the system like conditions and events

and actions, which are fairly sophisticated for my organization but I believe I can make them

work, eventually.  But simple things like adding Involved Persons I cannot get to work.  I have

Agents and I have set proper permissions in the ITSM Change, ITSM Change Builder, and 

ITSM Change Manager Groups.  I have created a CAB Group and added Agents to it.  I cannot figure

out how to assign them after I have created a Change and want to add involved persons.

Is there any good documentation available beyond what could be found in http://doc.otrsorg/itsm/2.0/en/html/??

Best regards,

Jim Burk