Hi Magiboiz,
You can't define this in SysConfig but you can create a PostMaster filter which sets X-OTRS-Type to Incident.
hth, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Mon, Oct 19, 2009 at 1:23 PM, magicboiz magicboiz@gmail.com wrote:
Hi all
Is there any way to set default ticket type to "Incident". When customers send emails reporting problems, the ticket is created into the postmaster queue, and the ticket type is set to 'default'. Where can I config this behavior?
thanks in advance.
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