Look in the queue definition. Maybe the old address still sits in the queue properties. The field is called "Systemaddress".

2009/3/17 Diego Giardinetto <diego.giardinetto@zephirworks.com>
Hi,
yes, i read the same things in the otrs admin manual but seems not work. Here's my scenario:
i have two queues, urgent and normal.
each queue has a related email address.
when i write an email to these addresses, otrs store the ticket in the correct queue.
my problem is that when i create an "email reply" to the ticket, otrs reply with a third address (the old one), that I also set as *invalid* in address management.

Thx,
Diego

Il 16/03/2009 20.44, Anton Gubarkov ha scritto:
Hello, Diego.

There are queues, there are email addresses.

You assign a queue to an email address (in email address mgmt). All
incoming emails (that are _not_ follow ups) to the address create new
tickets in the assigned queue.

You assign an email address to the queue (in queue mgmt). All outgoing
emails from tickets in the queue go from the assigned email address.

What exactly do you want to achieve?


regards,
Anton.

Diego Giardinetto пишет:
Hi all,
i'm configuring otrs system and i have this problem: i have two
queues, urgent and normal, and i want reply to two different email
adresses to the ticket stored in these queues.

Thx for all,
Diego



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--
Diego Giardinetto
Junior SysAdmin @ ZephirWorks
email: diego.giardinetto<at>zephirworks.com
mobile: +39 328 06 81 489
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