For SMS messaging;
I found it most easy to use an email-to-sms service to send out SMS
messages to users.
Some mobile phone operators have special email addresses associated
with cell phone numbers you could use; see for instance
http://www.sms2email..com/site/about_external_email2sms.php
http://www.funsms.net/email2sms.htm (from google, I have no clue if
it's good or bad)
or just do some research yourself.

It is best to do a little bit of investigation before choosing an
option, most operators will charge a little for every message and also
charges differ wildly between operators. You might also want to make
sure that you won't send out too many messages, and that the message
is suited for relaying to SMS. Most times only the first 160 chars of
the subject will be used as the SMS text.

You could use the Admin > Notification (event) functionality to define
the messages to send out.

Kindest regards.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Thu, Aug 6, 2009 at 13:00, Klaus Bruno<bruno.klaus@infotrust.ch> wrote:
> Hi Abelard
>
> I did not understand your concern, perhaps because I don't have an yahoo
> address and don't know the difference between yahoo email and "normal"
> email addresses.
> Communication are sent to the email address configured as email address
> on the customer users properties page. Thats all.
>
> Perhaps someone else who has more expirience with yahoo (or google, msn)
> can give you more details about it's working with OTRS.
>
> kind regards,
> Bruno
>
> -----Original Message-----
> From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
> boonyam lim
> Sent: Thursday, August 06, 2009 11:41 AM
> To: OTRS::ITSM User questions and discussions
> Subject: Re: [itsm] SMS and Email
>
> Sorry, let me clarify further
>
> i know the notification can be sent to own mail server or client's email
> address. If i key in yahoo email address at the user properties page,
> does OTRS is able to send the notification to that yahoo email address
> as well ?
>
> Abelard
>
> --- On Thu, 8/6/09, Klaus Bruno <bruno.klaus@infotrust.ch> wrote:
>
>
>
> From: Klaus Bruno <bruno.klaus@infotrust.ch>
> Subject: Re: [itsm] SMS and Email
> To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
> Date: Thursday, August 6, 2009, 3:19 PM
>
>
> Hi alone
>
> It is (at least for me) more kindly if you sign your message at
> least
> with your name...
>
> OTRS does not include SMS gateway. But there are many solutions
> around
> for that and OTRS is open enough to integrate them.
>
> What do you mean exactly with "able to send email to yahoo, msm
> and
> google"? What is special with these email clients? You can send
> email to
> any domain using smtp and either your own mailserver or your
> provider.
> OTRS uses email capabilities of the system it is installed. If
> you can
> send email from this host already, OTRS can send emails too.
>
> kind regards,
> Bruno
>
> -----Original Message-----
> From: itsm-bounces@otrs.org
> <http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org>
> [mailto:itsm-bounces@otrs.org
> <http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org> ]
> On Behalf Of
> boonyam lim
> Sent: Wednesday, August 05, 2009 5:28 PM
> To: itsm@otrs.org
> <http://us.mc431.mail.yahoo.com/mc/compose?to=itsm@otrs.org>
> Subject: [itsm] SMS and Email
>
> Hi all
>
> 1. Does OTRS able to notifify the email ticket via SMS
>
> 2. Does OTRS able to send email notification to yahoo mail, msn
> mail and
> google mail ?
>
>
> -----Inline Attachment Follows-----
>
>
>
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