Re: [itsm] Default ticket type

Hi @ all, Am 19.10.2009 um 15:34 schrieb Michiel Beijen:

You can't define this in SysConfig but you can create a PostMaster filter which sets X-OTRS-Type to Incident.

if the Ticket Type is enabled - and no other rule is defined - then all incoming emails are saved with the Ticket Type Database ID 1. Nils Leideck -- Nils Leideck Senior Consultant https://webint.cryptonode.de / a Fractal project