[itsm] Notification (group based)

Within Notification Management, there is a window shows - Agent (All with write permission), Agent (Owner),Agent (responsible), customer   I have created a helpdesk user name, support user name, both under same queue/group, so that both should receive notifications, under this circumstances, may i know should i select Agent (responsible) at the above window, so that both users, i.e. helpdesk and support will receive notification email ?   Abelard --- On Fri, 8/7/09, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [itsm] FQDN To: "OTRS::ITSM User questions and discussions" Date: Friday, August 7, 2009, 4:58 PM Just update Admin > Sysconfig > Framework > Core > FQDN to, in your case, 192.168.10.69:8080 The notifications that are going out will now include the new address. -- and also, you should modify your webserver to listen on this port; please refer to your webserver documentation for this... Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Aug 7, 2009 at 10:53, boonyam lim wrote:

If i would like to run OTRS at certain port number, let say, 8080, within OTRS itself, how to do that, i.e. http://192.168.10.69:8080/otrs/index.pl --- On Fri, 8/7/09, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [itsm] SMS and Email To: "OTRS::ITSM User questions and discussions" Date: Friday, August 7, 2009, 3:54 PM

For SMS messaging; I found it most easy to use an email-to-sms service to send out SMS messages to users. Some mobile phone operators have special email addresses associated with cell phone numbers you could use; see for instance http://www.sms2email..com/site/about_external_email2sms.php http://www.funsms.net/email2sms.htm (from google, I have no clue if it's good or bad) or just do some research yourself.

It is best to do a little bit of investigation before choosing an option, most operators will charge a little for every message and also charges differ wildly between operators. You might also want to make sure that you won't send out too many messages, and that the message is suited for relaying to SMS. Most times only the first 160 chars of the subject will be used as the SMS text.

You could use the Admin > Notification (event) functionality to define the messages to send out.

Kindest regards. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Aug 6, 2009 at 13:00, Klaus Bruno wrote:

...

Hi Abelard

I did not understand your concern, perhaps because I don't have an yahoo address and don't know the difference between yahoo email and "normal" email addresses. Communication are sent to the email address configured as email address on the customer users properties page. Thats all.

Perhaps someone else who has more expirience with yahoo (or google, msn) can give you more details about it's working with OTRS.

kind regards, Bruno

-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of boonyam lim Sent: Thursday, August 06, 2009 11:41 AM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] SMS and Email

Sorry, let me clarify further

i know the notification can be sent to own mail server or client's email address. If i key in yahoo email address at the user properties page, does OTRS is able to send the notification to that yahoo email address as well ?

Abelard

--- On Thu, 8/6/09, Klaus Bruno wrote:

       From: Klaus Bruno        Subject: Re: [itsm] SMS and Email        To: "OTRS::ITSM User questions and discussions"        Date: Thursday, August 6, 2009, 3:19 PM

       Hi alone

       It is (at least for me) more kindly if you sign your message at least        with your name...

       OTRS does not include SMS gateway. But there are many solutions around        for that and OTRS is open enough to integrate them.

       What do you mean exactly with "able to send email to yahoo, msm and        google"? What is special with these email clients? You can send email to        any domain using smtp and either your own mailserver or your provider.        OTRS uses email capabilities of the system it is installed. If you can        send email from this host already, OTRS can send emails too.

       kind regards,        Bruno

       -----Original Message-----        From: itsm-bounces@otrs.org http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org http://us.mc431.mail.yahoo.com/mc/compose?to=itsm-bounces@otrs.org ] On Behalf Of        boonyam lim        Sent: Wednesday, August 05, 2009 5:28 PM        To: itsm@otrs.org http://us.mc431.mail.yahoo.com/mc/compose?to=itsm@otrs.org        Subject: [itsm] SMS and Email

       Hi all

       1. Does OTRS able to notifify the email ticket via SMS

       2. Does OTRS able to send email notification to yahoo mail, msn mail and        google mail ?

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