Try increasing the value of MAX_ALLOWED_PACKET to 20M in the mySQL config file

(/etc/my.cfg)

 

If you don’t have the value already in the file, add it under mysqld seccion

 

[mysqld]

datadir=/var/lib/mysql

socket=/var/lib/mysql/mysql.sock

# Default to using old password format for compatibility with mysql 3.x

# clients (those using the mysqlclient10 compatibility package).

old_passwords=1

max_allowed_packet=20M

 

restart mysqld service and that should solve your problem

 

Saludos/Regards,

 

Carlos Fernando Rodríguez Hdz.

 

 

cid:390290916@08082007-2DFF

 

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44130 Guadalajara, Jalisco, Mexico

 

 

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From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Brunier, Mikael
Sent: Thursday, April 03, 2008 6:19 AM
To: itsm@otrs.org
Subject: [itsm] Error with ITSMTicket install

 

Hello,

When I try to add the ITSMTicket-1.0.6 in OTRS 2.2.6 with package manager on a Red Hat EL4 I get this:

Error: Need File/Package!
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Apr 3 13:46:15 2008

Message: Need File/Package!

Traceback (14870):
Module: Kernel::Output::HTML::Layout::Error (v1.51.2.8) Line: 1146
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.8) Line: 1126
Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 1075
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

I have allready installed these following required packages:

GeneralCatalog 1.0.6
LinkObject 1.0.6
ITSMCore 1.0.6
ITSMService 1.0.6

Is there any issue ?

Thanks

Mike