Hi David If you create a new ticket, you can select the affected service and the sla. You can link a service and a config item by using the link mechanism. But a bug (Bug# 1935) in OTRS::ITSM 1.0 beta4 blocks this feature. We will solve this problem up to OTRS::ITSM 1.0 RC1. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von David Stebbings Gesendet: Montag, 4. Juni 2007 10:08 An: itsm@otrs.org Betreff: [itsm] Linking tickets to services Is it possible to link tickets and configuration items to services in order to define the infrastructure used to run certain services? Thanks, David ---------------------------------------------------------------------- This message has been scanned for viruses and dangerous content by IPT MailScanner, and is believed to be clean. Interactive Prospect Targeting http://www.ipt-ltd.co.uk/ ---------------------------------------------------------------------- _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/