OTRS has some fields for user login that should be always filled in. nickname and email are among them. If your AD doesn't contain any email for customer or you don't have a proper map for AD email <-> OTRS email then OTRS will be in "Panic! No UserData!!!".
В Втр, 05/01/2010 в 19:46 +0000, itsm-request@otrs.org пишет: 
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Today's Topics:

   1. Re:  Customer LDAP Sync/Login (Gerren Murphy)


----------------------------------------------------------------------

Message: 1
Date: Tue, 5 Jan 2010 14:46:21 -0500
From: "Gerren Murphy" <gmurphy@eains.com>
Subject: Re: [itsm] Customer LDAP Sync/Login
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <54BFE80F69E75646B6BFAB1310CC8DD405F77086@mail.eains.com>
Content-Type: text/plain; charset="us-ascii"

Nils,

 

Thanks, I just got that piece working just before I received your
message. I am now getting the "Panic! No UserData!!!" error that I am
working on.

 

I'm guessing it is something to do with the map, but not sure why yet.

 

Thanks for your guidance.

 

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
Nils Leideck - ITSM
Sent: Tuesday, January 05, 2010 2:34 PM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Customer LDAP Sync/Login

 

Hi,

 

On 05.01.2010, at 19:57, Gerren Murphy wrote:





I have the agent login and sync process working via LDAP, but cannot get
the customer login piece to work correctly. What am I missing to allow
customers to login via LDAP? Thanks in advance.

 

your configuration just defines a customer data source but no customer
authentication source.

I suggest to just open Defaults.pm and search for Customer::AuthModule
... there is an example for customer LDAP authentication.

 

Cheers, Nils

 


Nils Leideck