It work! Thank you.
De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de Alvaro Cordero
Enviado el: viernes, 26 de junio de 2015 03:35 p. m.
Para: OTRS::ITSM User questions and discussions
Asunto: Re: [itsm] FIRA: Services doesnt appear in the "New ticket telephone"
Hello, To be able to use the new services you have to allow the customer of the ticket to request on that service, by either linking customer_user <-> Services or making all services default.
To do that Go to Admin -> Customer User <-> Services and enable corresponding services for each user or set all services as default.
Regards
2015-06-26 14:03 GMT-06:00 Luis Ruben Juarez Zapatero mailto:lrjuarez@fira.gob.mx>:
Dear Friends.
I created some Services an SLA. After that, I go to the “New ticket telephone” option, but none of the “Services” option appear.
Do I have to configure something else?
The first image shows the services created in the system
[cid:image001.jpg@01D0B029.4F34EA40]
The second images shows the “New ticket telephone” option, the services do not appear (see de red box in the image)
[cid:image002.jpg@01D0B029.4F34EA40]
Best Regards Luis.
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Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: alvaro@gridshield.netmailto:alvaro@gridshield.net
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