Thanks for your quick answer.
I made the modifications you told me and nothing happened.
I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies.
¿Am I doing something wrong or it is necessary to do something else?
Thanks again.
Daniel.
From: michiel.beijen@gmail.com
Date: Thu, 22 Sep 2011 20:45:50 +0200
To: itsm@otrs.org
Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
Hi Daniel,
You'll have to set CustomerCompanySupport to 1 in at least one customer data source configuration.
Look at the section in Kernel/System/Defaults.pm that starts with
"(customer user database backend and settings)". Copy the whole block over to Kernel/Config.pm and set CustomerCompanySupport => 1
This will make the icon show up in the 3.0.x toolbar.
--
Mike
On Thu, Sep 22, 2011 at 18:39, DANIEL D'AGOSTINO <ddagosti@hotmail.com> wrote:
> Hi, we are migrating from otrs 2.4.7 to 3.0.10 and we couldn't find the way
> to add the customer company icon to the tickets menu.
> In the otrs 2.4.7 version we had no problem.
>
> Any suggestions?
>
> Thanks.
> Daniel.
>
> ---------------------------------------------------------------------
> OTRS mailing list: itsm - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm