I am evaluating OTRS::ITSM to replace our current HEAT implementation. One of the features we use heavily in HEAT is the ability to give multiple assignments to groups and/or users on a ticket. In the feature lists for OTRS::ITSM it lists the ability to have subtickets and work packages/assigned tasks. We'd like to have the ability to give a user (or a whole group, and then a user in that group could take ownership) a task and track the status (even a simple complete/in process would do). Is this something the software can currently do, or is it a planned feature? If it is planned, is it currently being developed for an upcoming release?

Any information would be extremely helpful. I'm confident that OTRS::ITSM can be used to meet our needs, but it is starting to look like we're going to have to reevaluate some of our current processes.