This is indeed a permission's error. Run /opt/otrs/bin/SetPermissions.sh.
The account under which the web server runs needs access as well. The
aforementioned script will sort for you. Run without parameters for the
Usage.
As an example I had to run
/opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wwwrun
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To
Sent by: "itsm@otrs.org"
itsm-bounces@otrs cc
.org
Subject
[itsm] Error: Can't write
11/12/2007 06:24 /opt/otrs/Kernel/Config/Files/ZZZAA
AM uto.pm: Permission denied!
Please respond to
"OTRS::ITSM User
questions and
discussions"
I am receiving an error when attempting to access SysConfig under admin.
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
denied!
I have changed the permissions on the /pm file to be rwxrwxrwx to verify it
wasn’t a permissions issue with the file itself. I am a bit lost here.
ERROR: OTRS-CGI-09 Perl: 5.8.8 OS: linux Time: Mon Dec 10 20:19:46 2007
Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
denied!
Traceback (8343):
Module: Kernel::System::Config::WriteDefault (v1.64) Line: 247
Module: Kernel::Modules::AdminSysConfig::Run (v1.61) Line: 54
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
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