Hi,

I made the cahanges in SysConfig but it didn't work.
After I made the dtl file modification the fields were removed from the detalis of the tickets.

Regards and thanks for your help.
Daniel.

Date: Tue, 10 Aug 2010 15:56:05 -0500
From: leonardo.certuche@itconsultores.com.co
To: itsm@otrs.org
Subject: Re: [itsm] Phone Ticket

Hi,

All of them are freetext and freetime fields, I guess if you disable them from Sysconfig (as long as you don't use them) they won't show up. If you're using them somewhere else, a dtl file modification should work

Leonardo Certuche
www.itconsultores.com.co


On 10 August 2010 15:49, DANIEL D'AGOSTINO <ddagosti@hotmail.com> wrote:
Hi, when you display the ticket details, some ticket data appear in the right panel.
Some of the data fields are the following:

- Repair Start Time
- Recovery Start Time
- Decision Date
- Due Date

I need to remove these fields.
żDo you have any suggestion?

Regards.
Daniel.

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