Try to add the
line max_allowed_packet=20M To your MySQL configuration file (/etc/my.cnf)
or (c:\OTRS\mysql\my.ini)
Like:
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
# Default to using
old password format for compatibility with mysql 3.x
# clients (those
using the mysqlclient10 compatibility package).
old_passwords=1
max_allowed_packet=20M
Saludos / Regards,
Carlos Fernando Rodríguez Hdz.
DUX DILIGENS, S.A de C.V.
eMail: carlos.rodriguez@duxdiligens.com
Mexico City - Guadalajara - Buenos Aires
“La información contenida en este correo es para uso exclusivo de
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From: itsm-bounces@otrs.org
[mailto:itsm-bounces@otrs.org] On Behalf Of Harry Cruz
Sent: Monday, July 14, 2008 9:39 AM
To: itsm@otrs.org
Subject: [itsm] Problem with OTRS::ITSM Installation
Hello, you all!
I've got some problems installing the needed packages to get OTRS::ITSM
running.
Upon trying to install ITSMTicket package I get:
[ OTRS::ITSM 1.1.2 ] Admin OTRS
(root@localhost) 11:22:35 - 07/14/2008
Error: Need File/Package!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time:
Mon Jul 14 11:22:35 2008
Message: Module 'c:\otrs::Kernel::Language::pt_BR.pm' not found!
Traceback (3244):
Module: Kernel::Language::new (v1.46) Line: 127
Module: Kernel::Output::HTML::Layout::new (v1.51.2.10) Line: 81
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 139
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
All other dependent modules are already installed:
GeneralCatalog 1.1.2
LinkObject 1.1.2
ITSMCore 1.1.2
ITSMService 1.1.2
How could I solve this problem? Is there any known issue? It seems to be a
problem with the language module, but I've set everything back to English and
nothing... The file c:\otrs\Kernel\Language\pt_BR.pm is also there.
I'm getting crazy with this stuff.
Best regards,
Harry
Brazil