Hi everybody,  Happy new year !!

I am using OTRS2.4.8 & ITSM 2.1 on win7 home basic with an AMD senprom si-42  2.1ghz 2GB ram

I am having problem with performance when go to update de DB, specially with ITSM Change management transactions

At the beginning  the support assessment, said problem with apache dbi and activate this feature.

Then  I believed  this problem was solved, but , bad response time continue &  the Support Assessment  didn’t find problem

The functionality, it seems works, but sometimes took minutes to respond

In the  apache log,  I took the last part of the file, since apache restart with the DBI activation & I find many message, that sound to problems, like:

1.- [Sun Jan  9 12:54:15 2011] -e: DBI connect('otrs','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at C:/PROGRA~2/OTRS/OTRS/Kernel/cpan-lib/Apache/DBI.pm line 233

2.- ERROR: OTRS-CGI-10 Perl: 5.12.1 OS: MSWin32 Time: Sun Jan  9 12:54:39 2011  Message: Got no SessionID!! Traceback (6444):

   Module: Kernel::System::AuthSession::DB::CheckSessionID (v1.40) Line: 60

   Module: Kernel::System::AuthSession::CheckSessionID (v1.40) Line: 116

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 338

   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51

   Module: (eval) (v1.88) Line: 204

   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204

   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170

   Module: ModPerl::Registry::handler (v1.99) Line: 31

3.- -e: Use of uninitialized value in int at C:/PROGRA~2/OTRS/OTRS//Kernel/Output/HTML/DashboardTicketGeneric.pm line 70.

4.- -e: Use of uninitialized value in int at C:/PROGRA~2/OTRS/OTRS//Kernel/Output/HTML/DashboardUserOnline.pm line 74

5.- ERROR: OTRS-CGI-10 Perl: 5.12.1 OS: MSWin32 Time: Sun Jan  9 13:29:26 2011 Message: Need Filename!  Traceback (6444):

   Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.20.2.1) Line: 67

   Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.19) Line: 153

   Module: Kernel::Modules::AgentTicketPhone::Run (v1.113.2.5) Line: 487

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819

   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51

   Module: (eval) (v1.88) Line: 204

   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204

   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170

   Module: ModPerl::Registry::handler (v1.99) Line: 31

6.- [Sun Jan 09 13:32:37 2011] [error] [client 127.0.0.1] File does not exist: C:/Program Files (x86)/OTRS/OTRS/var/httpd/htdocs/js/itsm-changemanagement.js, referer: http://localhost/otrs/index.pl?Action=AgentITSMChangeAdd&TicketID=499

7.-[Sun Jan 09 13:41:20 2011] [error] [client 127.0.0.1] File does not exist: C:/Program Files (x86)/OTRS/OTRS/var/httpd/htdocs/js/itsm-changemanagement.js, referer: http://localhost/otrs/index.pl?Action=AgentITSMWorkOrderReport&WorkOrderID=31

Someone would help me?

Thanks

Antonio Sarmiento