Hi,
There is no such feature in OTRS yet.
Instead if enabling this for CMDB only we have currently a kind of internal discussion about implementing a cached fulltext search covering all content of OTRS. It should include Tickets, FAQ, CIs, Changes, Workorders, Files, Appointments, etc. There is no bit of code or document yet and no schedule - but the idea is born.
If you are willing to help to speed up the process please feel free to contact sales@otrs.com for individual development on a commercial base, it might be that your code will become standard!
What do you actually think about the idea? We could think about something similar to the Spotlight search ;-)
On 24.09.2010, at 13:49, Yasir Mughal wrote:
count me in for that feature
On 9/23/10, Egor Tsilenko bg8s@symlink.ru wrote:
Hi otrs community!
Is it possible to search CI elements without selecting CI class? For a exmaple: I want to find *all* CI elements (computers, network, sowtware etc) where owner is John. -- ??? ???? - ???? ??????? http://bg8s.moikrug.ru/?from=userlink???? ??????? http://bg8s.moikrug.ru/?from=userlink
Freundliche Grüße / Kind regards
Nils Leideck