Hi Josef Apparently you can liaise service with a customer named "default" (Id 1 in the DB) to see it for everyone. Unfortunately I used only a LDAP(active directory)connection for my customer DB and therefore the "default" user is not available for my conf... Is someone I've an idea to solve this issue? Best regards, Aurélien -----Message d'origine----- De : it-news (Josef Lahmer) [mailto:it-news@gugler.at] Envoyé : Monday, 9 June 2008 6:00 PM À : OTRS::ITSM User questions and discussions Objet : Re: [itsm] [otrs] Unable to see Service and SLA in drop down Dear aurélien, maybe sql-script will be an option look at table: "service_customer_user" (Foreach customeruser insert/update an entry in "service_customer_user") regards Josef Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Clement, Aurelien (Noumea) Gesendet: Sonntag, 08. Juni 2008 23:15 An: itsm@otrs.org Betreff: [itsm] [otrs] Unable to see Service and SLA in drop down Hi, How can I assign a service to all users (customers) and not to a specific list of users? Regards, Aurélien