Hello
Thank you for the response. This module is what I've been looking for. There's only one issue with this module: the CI from CMDB is linked to the incident ticket but not after first notification. I had to setup Nagios to renotify about problems. Only after the second notification has arrived, the CI gets linked to the ticket. Is there any workaround for this? I don't want renotifications in general so I would have to set them up only for the purpose of otrs.
Pozdrawiam / Kind Regards Bogdan Katynski
From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Lucio aquino Sent: Thursday, December 06, 2012 12:28 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Automatic link of CI
Hello
You have to use the OTRS SystemMonitoring Module
You can see i this link --> http://lists.otrs.org/pipermail/announce/2008/000102.html
Work very well , Open and close tickets automagically
2012/12/6 Katynski, Bogdan bogdan.katynski@gigaset.com Hello everybody
I would like to automatically link a CI from CMDB to a ticket. I receive alerts from Nagios with a hostname in the subject. I would like to link a server with this hostname from the CMDB to this ticket. Is it possible? How can I achieve this? I cannot find such a use case in the documentation.
Pozdrawiam / Kind Regards Bogdan Katynski
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