Leonardo, this may be overly simple, but have you had a look in Frontend::Agent::ViewMyWorkOrdersOverview.  There are Workorder states that have to be listed for them to be viewed in the Overview panel.

 

>>> Leonardo Certuche <leonardo.certuche@itconsultores.com.co> 11/30/2010 12:22 PM >>>
Hello there,

On the current implementation we're supporting, when a workorder is assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being updated. It shows zero (0) even though a workorder is already assigned to him.

The Agent has RW permission under the following groups:
itsm-change
itsm-change-builder
itsm-change-manager
users

Am I missing some other configuration?

Thanks in advance,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia