----- Original Message ----
From: Shawn Beasley <shawn.beasley@otrs.com>
To: ITSM User questions and discussions <itsm@otrs.org>
Sent: Wednesday, April 2, 2008 8:15:52 AM
Subject: Re: [itsm] Export/Import Issues

Hi Snehal,
> Hi,
>
> The system log revealed, that in my case, the cause for the error was
> the missing perl module Text::CSV_XS. Maybe that's the same for you!
>
Good Eye! Please run the otrs.checkmodules script to see if you have
everything you need to run OTRS :) Raphael, keep up the good community work.
> best regards Raphael
>
> Snehal Desai schrieb:
>> Actually mine worked all the way til I hit the export button, when
>> the error came.
>>
>> ----- Original Message ----
>> From: Raphael Matter <matterr@googlemail.com>
>> To: ITSM User questions and discussions <itsm@otrs.org>
>> Sent: Tuesday, April 1, 2008 12:32:22 PM
>> Subject: Re: [itsm] Export/Import Issues
>>
>> Hi,
>>
>> I have the same problems - and there already is a ticket in bugzilla
>> (http://bugs.otrs.org/show_bug.cgi?id=2731).
>> maybe it's related to the column delimiter of csv.
>> I made a test installation of otrs on a different machine and export
>> works there - and in the working installation of otrs I can choose the
>> csv delimiter in step 3 of the import management.
>> but in the bad otrs installation it doesn't ask me for the delimiter in
>> step 3. so the problem should be there somewhere!
>>
>> best regards, raphael
>>
>> Snehal Desai schrieb:
>> > Hello,
>> >
>> > I can't seem to export my inventory data. This is just some sample
>> > data I put in since we are in the testing phase. I'm using the
>> > Import/Export Package but it give me the following error.
>> >
>> > Error: Error occurred. Export impossible!
>> >
>> > Comment:    > Bug Report:    >
>> > Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon
>> Mar
>> > 31 16:36:45 2008
>> >
>> > Message: Error occurred. Export impossible!
>> >
>> > Traceback (5180):
>> >    Module: Kernel::Modules::AdminImportExport::Run (v1.17) Line: 1234
>> >    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
>> >    Module:
>> >
>> ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
>>
>> > (v) Line: 47
>> >    Module: (eval) (v1.81) Line: 203
>> >    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
>> >    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
>> >    Module: ModPerl::Registry::handler (v1.99) Line: 30
>> >
>> >
>> > Any clues?
>> >
>> > Thanks.
>> >
>> ------------------------------------------------------------------------
>>
>> ------------------------------------------------------------------------
>>
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--
Shawn Beasley
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