Hey there! Finally got it to work! But just one final question, how do I do to add more than one value to a field. For instance, I need to add several Hard Disks for a single Server. Thank you so much for all the help! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.int From: leonardo.certuche@itconsultores.com.co Date: Mon, 26 Apr 2010 15:24:32 -0500 To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem Hi Ale, To build your CSV file you can use an spreadsheet application such as microsoft excel or openoffice calc. There you can put your CI attibutes on each column and once you're done yo can save it as CSV and define if it's separated by "," or ";" Then you go to the import/export feature and build your import definition accordingly Best of lucks, Leonardo Certuche On 26 April 2010 15:08, Maria Alejandra Piedra <alepr14@hotmail.com> wrote: Ok, getting there! Basicaly two questions, the first one is, do I have to add the Number in the import file? And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.int From: nils.leideck@leidex.net Date: Mon, 26 Apr 2010 21:33:58 +0200 To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem Hi, On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote: It goes something like this: FenixProduction OperationalDellI don't know what Deployment state ID I have to add. this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file.Please make sure this is configured properly in the import / export definition. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. Get busy. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. http://www.windowslive.com/campaign/thenewbusy?tile=multiaccount&ocid=PID283...