Please take a look at this page in the manual:
http://doc.otrs.org/itsm/1.2/en/html/c626.html
There is no support for the Change Management process it OTRS so far.
Depending on your requirements, you might be able to capture
information in the incident module and have for instance a paper
process in place to accommodate requirements such as approvals etc.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/10/10 Marcelo Rito
Please,
I need information about Change Management implematation with OTRS.
-- Marcelo Rito Analista de Suporte Jr. Santa Casa de Misericórdia da Bahia Fone: (71) 2203-8074
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