Hi. Maria Alejandra Piedra

I solved del problem using and sql query, (webmin), look for the exact code oft the items and then I replace it in the CSV file.





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Sent: Monday, April 26, 2010 2:34:04 PM GMT -05:00 Colombia
Subject: itsm Digest, Vol 35, Issue 3

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Today's Topics:

   1. Re:  OTRS-Import/Export Problem (Maria Alejandra Piedra)
   2. Re:  OTRS-Import/Export Problem (Nils Leideck - ITSM)


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Message: 1
Date: Mon, 26 Apr 2010 19:25:04 +0000
From: Maria Alejandra Piedra <alepr14@hotmail.com>
Subject: Re: [itsm] OTRS-Import/Export Problem
To: <itsm@otrs.org>
Message-ID: <SNT142-w48811B7C44CBE55A9308E6A0040@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"



Hi Nils!


It goes something like this:


  Fenix
  Production
   Operational
  Dell

I don't know what Deployment state ID I have to add.

Thanks and regards!
Maria Alejandra Piedra

From: nils.leideck@leidex.net
Date: Mon, 26 Apr 2010 21:16:58 +0200
To: itsm@otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem



Hi,
On 26.04.2010, at 19:12, Maria Alejandra Piedra wrote:I have a question about that subject. Which one is exactly the DeplStateID?I added Production on the DeplStateID and it still said Need DeplStateID!

could you post a part of your import file?
Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project





                                               
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Message: 2
Date: Mon, 26 Apr 2010 21:33:58 +0200
From: Nils Leideck - ITSM <nils.leideck@leidex.net>
Subject: Re: [itsm] OTRS-Import/Export Problem
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID: <A3CCC57E-8DF5-4266-83A7-1D93F05EF13F@leidex.net>
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Hi,

On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:

> It goes something like this:
> Fenix        Production         Operational        Dell
> I don't know what Deployment state ID I have to add.

this looks well ...
"Production" is the Deployment State therefor it is the 3rd column in your import file.
Please make sure this is configured properly in the import / export definition.

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project



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