Hello, Diego.

There are queues, there are email addresses.

You assign a queue to an email address (in email address mgmt). All incoming emails (that are not follow ups) to the address create new tickets in the assigned queue.

You assign an email address to the queue (in queue mgmt). All outgoing emails from tickets in the queue go from the assigned email address.

What exactly do you want to achieve?

regards,
Anton.

Diego Giardinetto пишет:

Hi all,
i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues.

Thx for all,
Diego