Technically this behavior is controlled by a sysconfig setting: Ticket -> Core::TicketACL Ticket::Acl::Module###200-Ticket::Acl::Module: "This ACL module restricts the usuage of the ticket types that are defined in the sysconfig option 'ITSMChange::AddChangeLinkTicketTypes', to users of the groups 'itsm-change', 'itsm-change-builder' or 'itsm-change-manager'." On 19.05.2010 04:20, Nils Leideck - ITSM wrote:
Hi,
On 18.05.2010, at 17:16, Alexander Halle wrote:
the ticket type named "RfC" is not offered when creating tickets. This only happens if the ChangeManagement module is installed, after deinstallation "RfC" appears. I assume this is by design. How is this controlled ? I found no configure option, is this hard coded ? It is not transparent why one ticket type behaves different than the others. There's no difference under "Admin" -> "Type".
You need to have full permissions to the itsm-change group to see the RfC ticket type.
Then you need to have full permissions to itsm-change-builder group to see a new action beside “Link” and “Owner” etc… which does allow you to create a new Change from the given RfC ticket.
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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