Hi Petros For the first question you can go to the General Catalog and create a new Class. For example if you need to add a list of countries you can add the class ITSM::ConfigItem::Country in the Add Catalog Class:Add a new Catalog Class area. Next you can add the values by Add Catalog Item to the catalog class. And lastly, to use this class you have to go to the config item area in the Admin section. Select the config item and click on change, this will prompt a text area where all the fields can be modified. To add the country field you have to type the following lines: { Key => 'Country', Name => 'Country', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::Country', Translation => 1, }, }, That would be it! Hope this can help you. Regards! Maria Alejandra Piedra From: p.dolaschjan@virtual-solution.de To: itsm@otrs.org Date: Wed, 10 Mar 2010 15:18:19 +0100 Subject: [itsm] Help Needed: Question about configitem classes Hi, I’m setting up some config item classes for our company for server, software etc. I want to modify the existing classes by adding new fields. Now I have the following questions: 1. Is there a type for select boxes with multiple selection? If yes, which type is it? 2. Is there a way to put a help text on fields? Something like a mouse over giving the user a hint text what to fill in… Thanks! Regards Petros Dolaschjan _________________________________________________________________ Hotmail: Trusted email with Microsoft’s powerful SPAM protection. http://clk.atdmt.com/GBL/go/201469226/direct/01/