Re: [itsm] Enquiry about ticket

tks -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Anton Gubar'kov Sent: Monday, January 12, 2009 7:24 PM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Enquiry about ticket Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton. 2009/1/12 tanww Hi all, Do you have any idea as to why I am not be able to see the ticket I have escalated to the particular group even though I have logged in as the admin? Best Regards Eve _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/