Hi Daniel Yes, you can change the ticket type in ALL ticket masks. But you must enable the output of the ticket type option field in each mask using the SysConfig in the admin area. e.g. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewNote -> TicketType Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von BALAN, Daniel Gesendet: Donnerstag, 21. Juni 2007 15:18 An: itsm@otrs.org Betreff: [itsm] ticket type Anyone knows if it is possible to change the ticket type after the ticket creation? Most of the tickets in my system are created from email messages and then the supporters should decide the ticket type. Thanks for your help. Daniel