Thank you – looks like the enhancement is what I’m afterJ

And yes, I do have the link in the upper left corner when registering a ticket – I’m sorry I didn’t manage to see that myself..

/Kristin

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 7. november 2009 21:40
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Service - CI link

Hi Kristin,

Am 06.11.2009 um 12:27 schrieb Kristin Ekornes Strøm:

1. Is it possible to get a list of only the CI’s that are already linked to a service when you have linked a service to a ticket?

There is a enhancement bug already created for this idea: http://bugs.otrs.org/show_bug.cgi?id=1977

You might want to set yourself on Cc.

2. Is it possible to add CI’s in the “register new ticket” window (not having to register the ticket first and then press link etc.. our servicedesk complains about too much clicking around to register a ticket..)

In the grey bar in the upper left you should see "link" link which does open an new window where you can link CIs during creating a ticket. You do not need to link them AFTER creating a ticket anymore. If you did not modify your dtl file "AgentTicketPhone.dtl" this is available after installing ITSM.

3. Is it possible to get a view of the CI’s that are linked to a service in the ticket zoom view? now you have to manually link CI’s (or other tickets) for them to show in the ticket zoom view

Sounds like you first question. This might be solved with the enhancement as well.

@ Michiel, do you think this will be in the next ITSM modules?

Nils Leideck

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Nils Leideck
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