Hi,

 

When you run  [OTRS-HOME]/bin/otrs.checkModules  does everything looks all right?

 

gr,

Frans

 

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manel Fonte Lestón
Sent: maandag 26 januari 2009 16:33
To: ITSM User questions and discussions
Subject: Re: [itsm] Antwort: Re: ITSM installation: not properly closed tag 'File'

 

Yes. This error came before me and installed the package.

sven.ehret@comdok.de wrote:


Hello,

did you try installing the package libxml-parser-lite-tree-perl?

Regards

Sven Ehret


Von:

Manel Fonte Lestón <manel.fonte@tbc.com.es>

An:

"OTRS:"@Roma.AtlasInternet.net:ITSM User questions and discussions <itsm@otrs.org>

Datum:

26.01.2009 16:06

Betreff:

Re: [itsm] ITSM installation: not properly closed tag 'File'

 





Hello!
I'm being pressured to finish installing OTRS: ITSM and I do not how to
install ITSM. I need help.
Does anyone know anything about this error?
I would appreciate any help they can provide.
Thank you in advance!


Manel Fonte Lestón wrote:
> I forgot to comment on one thing. All the packages I installed are
> from the repositories of ubuntu. I have configured the intrepid
> repositories.
>
> Manel Fonte Lestón wrote:
>> Hello all! This is my first email, I am a new otsm user.
>>
>> I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7
>> version. Till now no problem; otrs is installed OK, I can access via
>> web browser.
>> But we want install itsm functionalities. When I try install
>> GeneralCatalog-1.1.3.opm from Package Manager
>> <
http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405>,
>> this error appears:
>> Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../
>> /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl
>> /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
>> /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
>> /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2
>> /usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at
>> /usr/share/otrs//Kernel/System/XML.pm line 1073,
>> <fh00001GeneralCatalog-1.1.3.opm> line 91.
>>
>> I installed the package libxml-parser-lite-tree-perl and now comes
>> this error:
>> not properly closed tag 'File'
>>
>> I have sought information on the internet but I have not managed to
>> find the problem.
>> Can someone help me?
>> Thank you in advance!
>>
>>
>> _______________________________________________
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http://otrs.org/
>> Archive:
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>> =>
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>>
>

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