Hi Mikael,
Hi
When a ticket is created I can specify a type of problem, this is ok, but I have to add more precision for the problem. On the 2.1.7 OTRS version I had the "Free Fields"
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> But in the 2.2.6 with ITSM 1.0.6 the link is replaced by "ITSM Fields", but it's absolutely not the same functions. < > And when I add Free Key Fields in the Sysconfig, no more… I don't know if the problem is caused by the OTRS version or ITSM. Is it any issue for this problem or another solution to add precision to a ticket ?
OTRS::ITSM makes use of, and renames, the well-known OTRS Free Fields. Please set the Free Text Fields that should be visible: ITSM -> Frontend::Agent::Ticket::ViewAddtlITSMField Ticket::Frontend::AgentTicketAddtlITSMField###TicketFreeText: by setting the 0 to 1 and then define your fields as done in OTRS in: Ticket -> Core::TicketFreeText You will notice here that Key 14, 15, and 16 are in use by OTRS::ITSM. Please do not change these. ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann