There should be more info, not just name and state.
have you done anything to the configuration or is it a standard install?
I would reinstall itsm, making sure all components are installed correctly.

before you do that, You can also check the config. look at this link.
http://doc.otrs.org/itsm/1.0/en/html/x617.html

On Thu, 2007-09-13 at 22:24 -0500, Kevin Valleroy wrote: 
 I am working with ITSM and I am having some trouble.  When I create a
new config item, I do not have any fields to add the detail for the
item.  The only information that I can add is the system name and state.
If I try to edit it, those are the only fields that I have.  Shouldn't
there be other information such as networking information or serial
number?  I am I missing a setting to turn this on?

Kevin 
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