Hi,

I created a service 'Email System'.
Then I created the following services as sub services  'anti spam', 'anti virus', 'calendars', 'mailboxes', 'blackberry gateway', webmail.

When I go to create a ticket, phone or email, the Server drop down is empty.
Is this normal ?

Also, I created an SLA, but can’t see how I link SLAs to Services.
Is there a way ?

Are services automatically dependant on sub services ?

Thanks

Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research