Hi, Konstantin.<br><br>The ideal way would be to engage a new ITSM 3.0 functionality with change management. After all, a change is the process to transform a CI from one state to another. <br><br>Meanwhile you can link tickets to a CI and view linked tickets in the bottom part of CI display<br>
<br>Anton.<br><br><div class="gmail_quote">2010/3/11 Konstantin S. Ershov <span dir="ltr">&lt;<a href="mailto:debrixx@gmail.com">debrixx@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi, everyone!<br>
<br>
Could anyone please share with the best way of maintaining a journal<br>
for config items? E.g. I&#39;m upgrading some software on a server and I&#39;d<br>
like my collegues to see all the activity related to this server.<br>
<br>
Am I right that I can do it just creating a new ticket and linking it with CI?<br>
<br>
Thanks in advance!<br>
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