[itsm] OTRS Tags in Transition Actions for Process Management

Hello Guys, I am working on the creation of a module for a new transition action for Process Management and I was wondering if it is possible to use OTRS Tags as a parameter for a transition action for example <OTRS_TICKET_TicketID>. Basically what I am trying to do is to split a Process Ticket into a subproecess so it gets linked as a normal ticket split does. I am using otrs 3.2.3 on CentOS 6 with ITSM. Best Regards -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net