Marcin Drożan wrote:
Według mnie nadal nie działają aliasy na samy helpdesku2 popraw to i sprawdź w logach co jeszcze jest nie tak. I jeszcze jedno widziałem ze otrs zwraca komunikat o złym pliku config.pm czy przez przypadek nie przekopiowałes config.pm ze starego helpdeska?? Jeśli tak to proszę cię przywróć właściwy plik config.pm i pozmieniaj tam wartości w przeciwnym wypadku mogą wystąpić problemy z działaniem otrs.
Pozdrawiam
Marcin
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*From:* itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] *On Behalf Of *Craig Goodyer *Sent:* Friday, October 03, 2008 9:44 AM *To:* itsm@otrs.org *Subject:* [itsm] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2
Hi All,
I've been playing with setting up various services / sla's and other config bits n bobs for a few days on OTRS 2.3.1b3 + ITSM 1.1.2, then upgraded to OTRS 2.3.2 + ITSM 1.2 On installing the ITSM packages (inc Service Management etc) the Services I have setup are no longer viewable in the web interface (however the services and sla's still exist in the system as they are selectable when 'Customer's create tickets), and I get the following error when trying to view the SLA's configuration page:
"Software error:
Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AdminSLA.pm line 305.
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error."
Any help on getting back or removing the original Services/SLA's would be great :)
Looking further into this I can see the following errors in the System Log:
(When checking Service List): Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No such ServiceID (2)! Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 Unknown column 'type_id' in 'field list', SQL: 'SELECT id, name, valid_id, comments, create_time, create_by, change_time, change_by , type_id, criticality_id FROM service WHERE id = ? LIMIT 1'
(When checking SLA List): Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 No such ServiceID (1)! Thu Oct 2 17:07:14 2008 error OTRS-CGI-10 Unknown column 'type_id' in 'field list', SQL: 'SELECT id, name, valid_id, comments, create_time, create_by, change_time, change_by , type_id, criticality_id FROM service WHERE id = ? LIMIT 1'
i'm assuming then that the database schema needs modifying to include "type_id" as a field in the service table? Are any other changes likely to be required to the database?
Regards Craig
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