Hi,

Yes, it’s possible.  You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file.

Example :

        CustomerUserEmailUniqCheck         => 0,

Marco

De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino
Enviada: quarta-feira, 1 de Abril de 2015 21:44
Para: OTRS
Assunto: [itsm] Emails and customer users

Hi,

I am using the OTRS version 3.3.9.

I create a customer user and I assign him an email address.
Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers.

¿Is there any way to enable that?

Thank you in advance.
Daniel.