Hi @ all
Bug# 3640 describes the same problem! http://bugs.otrs.org/show_bug.cgi?id=3640
But i am not able to reproduce it! It works perfect with german umlauts and the posted class definition on my developer system.
@Marco: Please send a Support-Package to OTRS to help us to understand the problem.
You can find a howto here: http://bugs.otrs.org/page.cgi?id=bug-writing.html#OTRSSupportPackage
Please inform me (mh@otrs.com) when the support package is sent.
Mit freundlichen Grüßen Manuel Hecht
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-----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von marco.wehr@bbw-akademie.de Gesendet: Montag, 27. April 2009 09:08 An: itsm@otrs.org Betreff: Re: [itsm] itsm Digest, Vol 23, Issue 14
Hi,
I have proofed this, the database-coding is utf-8, but in otrs the coding was iso-8859-1. I have changed this, but the result is the same. No success ...
Thanks
bbw Akademie für betriebswirtschaftliche Weiterbildung GmbH Rheinpfalzallee 82, 10318 Berlin
Amtsgericht Berlin Charlottenburg, HRB 38757 Geschäftsführer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-Ökonom Dr. sc. Andreas Forner -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von itsm-request@otrs.org Gesendet: Montag, 27. April 2009 08:43 An: itsm@otrs.org Betreff: itsm Digest, Vol 23, Issue 14
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Today's Topics:
- Re: config-item-class counter (marco.wehr@bbw-akademie.de)
- Re: config-item-class counter (Christoph Ohliger)
Message: 1 Date: Mon, 27 Apr 2009 07:35:42 +0200 From: marco.wehr@bbw-akademie.de Subject: Re: [itsm] config-item-class counter To: itsm@otrs.org Message-ID: <B99472F40529CF4EA56CDF33F9484B79018B977F@MAIL-SRV01.bbw- akademie.de> Content-Type: text/plain; charset="iso-8859-1"
Hi,
"I could imagine that it has to do something with the German umlaut (there is indeed no English word for "umlaut") in books (B?cher)?"
Thanks for your answer. I have changed all entries in General Catalog and the configitem-class from "B?cher" to "Buecher", but that was it not.
Any other ideas?
Thanks M.Wehr
bbw Akademie f?r betriebswirtschaftliche Weiterbildung GmbH Rheinpfalzallee 82, 10318 Berlin
Amtsgericht Berlin Charlottenburg, HRB 38757 Gesch?ftsf?hrer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-?konom Dr. sc. Andreas Forner