Hello there,<br><br>We&#39;re currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:<br>
<br>ChangeBuilderID<br>ChangeManagerID<br>ChangeState<br>WorkOrderAgentID<br><div id=":19h" dir="ltr" class="kl">WorkOrderState<br>ActionResult</div><br>Is there any other attribute available? I didn&#39;t find anything at <a href="http://doc.otrs.org/itsm/2.0/en/html/ch08.html">http://doc.otrs.org/itsm/2.0/en/html/ch08.html</a><br>
<br>Thanks,<br><br clear="all">Leonardo Certuche<br>ITSM Consultant / COO<br>(57) 301 284 6250<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>Cra. 48A # 16S-08 Aguacatala<br>Medellín, Colombia<br>
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