Dear Leonardo,

please have a look at this post:

http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/

Cheers, Nils

On 14.02.2011, at 17:23, Leonardo Certuche wrote:

We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:

ChangeBuilderID
ChangeManagerID
ChangeState
WorkOrderAgentID
WorkOrderState
ActionResult

Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project