Hi,
Just to add some information, here we use regex to feed information from the subject to FreeTextField (but this could be possible to assign also header field)
Example:
Filter 1:
Subject matches ([A-Z]*)_.*
Set X-OTRS-TicketValue1 to [***]
Filter 2:
Subject matches [A-Z]*_([A-Z]*)_.*
Set X-OTRS-TicketValue2 to [***]
This handle subject like
DT_PROJ_this is the email subject
And the free text value 1 is DT
And the free text value 2 is PROJ
Hope this helps!
--------------------------------------------
Bastien Leblanc
-----Message d'origine-----
De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Anton Gubar'kov
Envoyé : jeudi 15 janvier 2009 17:27
À : OTRS::ITSM User questions and discussions
Objet : Re: [itsm] Setting dinamics values with PostMasterFilter
Hello, David.
It's possible. However you need to program a little.
See how Kernel/System/PostMaster/Filter/Match.pm works and you can create a new filter type for you need.
Regards,
Anton.
2009/1/13 David SALGADO VIDAL
Hi.
I am looking for some information about the Postmaster Filter, that I
can use to set the value for a header obtaining it from the content of
the source message, like a variable.
An example:
My OTRS receives e-mails having in the subject a number and I want the
Postmaster Filter set the subject content as the value of
X-OTRS-CustomerNo.
Could I do it, or only can set static values?
Sorry for may bad English. I hope you can understand me.
Saludos.
David Salgado Vidal
david.salgado@mundivia.net
Telf. 942 355 931
http://www.mundivia.net
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