Hi All
After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ?
--- On Tue, 7/21/09, Michiel Beijen wrote:
From: Michiel Beijen
Subject: Re: [itsm] running from localhost
To: "OTRS::ITSM User questions and discussions"
Date: Tuesday, July 21, 2009, 9:04 PM
Hi Boonyam Lim,
For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information.
After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes.
HTH,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jul 21, 2009 at 09:24, boonyam lim wrote:
Hi
i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?
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