Hi all!

I did not find any documentation on how to modify the fields used by the Config Item classes definition.

I would like to change the way a few fields are defined: for example I would like the Vendor field of the Computer class to be selected from a list of values and not a free-text field, the same for the Model field which should be a list dynamically composed depending on the value of the Vendor field. Anybody knows if this can be done ?

It looks like the definition of all classes in the ConfigItem Management can be modified but I have no idea of which Type are acceptable by OTRS. I tried to use the GeneralCatalog classes (defining a new class and referencing it from the ConfigItem definition) but it is not satisfactory because it is too cumbersome.

Thanks in advance to anyone willing to help.

Cheers,

Diego.-


Diego Bertazzi

Responsabile Esercizio e Operazioni IT

Area Organizzazione e Sistemi

Casino de la Vallee

Via Italo Mus

11027 Saint Vincent (AO)

Tel.: 0166-522637

Fax: 0166-522629



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