Hi,

are there some instructions for upgrading from ITSM 1.1 to 1.2? In the package list i can see the package "ITSMUpgradeTo12", but without any comments.
Can someone tell me how and when to use it?
When i update my OTRS Version to 2.3 all the old ITSM Packages are listed as incorrect installed. when i try to reinstall them i run into internal server errors. what is the exact procedure to follow?

thanks and best regards
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Raphael Matter

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Циленко Егор