From:
itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Egor Tsilenko
Sent: woensdag 21 januari 2009
13:52
To: ITSM User questions and
discussions
Subject: Re: [itsm] Unlink config
item
Hi,
While experimenting
with configuration items, I entered some building locations for our customer.
I then linked one of the locations to a test ticket. Unfortunately,
I selected the wrong type of link. I then re-linked the location to the
ticket (with the correct type), but now it has two links in the ‘linked
as’ field (which seems logical as indeed, some configuration items might
have more then one type of relationship to other configuration items).
What I can’t
find is how to remove/correct the link type/relationship. Is there some
‘unlink’ functionality? Can anyone help out?
Thanks,
Regards,
Tom
-----
Hi Tom!
You have click Link, then Choose from dropdown menu type of your incorrect
linked object. And after than check check box of this linked object and click
Delete link in top left conner. It is very unfriendly way to do this, but the
only one I know %)
-----
Great! I had missed the ‘delete’
link. Thanks a lot!
Tom