Hi!

I'm trying to import values with accent (ă, ő, á, é, ....) from a CSV file into a specific OTRS Config Item Class, but isn't possible.

Each column that has accent is truncated before it's imported. See example bellow:

CSV FILE CONTENT:

name;ip

Próximo ao centro;192.168.1.1

OTRS CONFIG ITEM CONTENT:

Name: Pr

IP: 192.168.1.1

See?? Its is truncated to "Pr" instead of insert the correct value "Próximo ao centro".

I've already changed the character encoding from the import model to LATIN1, ISO-8859-1, Unicode, ASCII, UTF-8 and nothing works.

Any help is appreciated...

Thanks

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Att.
Bruno Galindro da Costa