[itsm] getting started in ITSM

Hey folks, I read the doc (http://doc.otrs.org/itsm/1.3/en/html/) and, well, it really does not seem to have any information on getting started in configuring this beast. Where do I look? Best practices? Step-by-step "do this", "do that"? Anything? thanks, -Alan -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"