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Carlos Eduardo Goncalves escribió:
Carlos,> Hello all
>
> I´m project manager to implementation the OTRS::ITSM. Our first step is
> defining a CMDB and register it in OTRS::ITSM.
>
> Can someone help us about this? Where we can get information? For
> exemple: we are testing Configuration Itens and yours relationships, and
> we are don´t find the logical between status and relationships.
>
> The objective of the CMDB is register a datacenter infrastructure. We
> have about 100 servers, and the softwares and services around them.
Since you don't seem to have a "proper" ITIL implementation, you're
probably better off thinking of the CMDB as a mere inventory which you
can link to other things like tickets and services.
OTRS::ITSM already has class definitions for the CMDB (types of IT
assets like computers, networks, et al.) and fields for each of those
types. You can edit those "fields" through the OTRS::ITSM Admin, Config.
Item, and then select a class. Most likely you'll work with the Computer
class. The syntax is straightforward (a Perl data structure)
Once you do that (seriously, do you need any more information than what
plain OTRS::ITSM already has?) you can import CIs (assets) in OTRS if
you don't have someone who can type them in the system (which is easier
if you have complex data in your CIs)
Let us know if you need any more information,
Jose
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