Hi, On 03.08.2010, at 22:00, James Burk wrote:
I have a slightly unrelated issue but similar to Daniel's idea. I would like to make the Service field required at ticket creation, and I cannot currently see how to do that. Is it possible or is this too a new requirement? I am currently running OTRS 2.3.4::ITSM 1.2.3 in production, whilst I upgrade to OTRS 2.4.7 ::ITSM 2.0.2 or 2.1.
This is, at least from a technical point of view, a completely different one… You should have a look at the template file of phone ticket, there is a little java script snippet for the text subject that does create a popup saying the subject needs to be filled with something. You could just copy this one and modify it so it is checking for an empty service field. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project